Technology-based Solutions
Transform Training through Knowledge Management Solutions
Business Driver: In planning for the future IT needs of the corporation, Day & Zimmermann Corporate IT Senior Management received feedback about the need for additional training. The lack of training was identified as one of the factors affecting the continued development of internal talent.
Action: Analyzed the feedback from various departments and evaluated their training needs. Identified management of intellectual assets (procedures, FAQs, user guides, etc) as one of the underlying components of the business’ requests. Researched knowledge management and learning management solutions.
Result: Devised a knowledge management E-solution that allows departments to centrally manage and disseminate company intellectual assets within their operational area that resulted in reduced travel costs and improved employee productivity.