EXECUTIVE BIOGRAPHY
Dawn Drummond
Dawn Drummond is a business process and technology optimization specialist and a change agent with the insight, vision, and enthusiasm to inspire teams and garner impressive results. With a history in information technology, project management, and operations, she has significant experience combining IT service and solution development with project, process, and change management philosophies and methodologies. Dawn is a high-energy individual who is committed to driving organizational effectiveness through process and technology optimization, maintaining exceptional customer relationships, and transforming fragmented organizations into highly productive teams that foster innovative thinking.
Dawn has served in numerous senior-level positions over the last twelve years in both management and consulting roles. In 2009, Dawn joined PPT Consulting as a Senior Consultant and worked with Shire Pharmaceutical’s Specialty Pharmaceutical IT Group as the Business Partner Liaison coordinating IT and Infrastructure projects. In this role, she aided the Florence Distribution Center with the development of their Business Continuity Plan by providing a structure planning approach and identifying key business processes that might need to be invoked during a disaster situation.
In 2008, Dawn architected a methodology for the business integration of acquisitions, mergers and joint ventures for Day & Zimmermann. This methodology identified key business activities and data that improved the integration process, procedural alignment, and reduced data loss during IT system integration. While with Day & Zimmermann, Dawn also implemented a Project Management Office for the Corporate Information Technology Department and took on the challenge to reinvigorate and restructure the Corporate IT Support Services Group.
Her unique ability is to examine and quickly assess problematic operations. Dawn has built a reputation for designing and implementing structured frameworks and solutions that support service delivery, project management, business integration, and knowledge management. While these structured frameworks are built using established best practice methodologies, she strives to integrate the unique business needs into them.
Dawn has collaborated, developed and implemented innovated solutions for diverse industries such as information technology, financial services, pharmaceutical, food production, public utilities and government services. Throughout her career, Dawn has contributed her expertise by developing, implementing, and streamlining policies and procedures that facilitate noticeable improvements.
An alumnus of Glassboro State College, Dawn holds her Bachelor of Science in Business Administration. In 2005, she also earned her Six Sigma Black Belt and Green Belt Certifications from Villanova University. She is a lifelong learner who continually stays abreast of current industry trends through the completion of training courses, seminars, and self-study. Dawn resides in Swedesboro, NJ with her family, where she enjoys contributing to community events that support youth activities and equestrian sports.
To download a PDF version of this bio please click here.